🔁 Return & Refund Policy – Baithkee

At Baithkee, we strive to ensure customer satisfaction. Please read our return, cancellation, and refund policies carefully before making a purchase.

❌ Cancellation Policy

Orders can be cancelled only before they are shipped. Once the order is dispatched, cancellation is not possible through the website.

🔄 Return Policy

Returns and exchanges are applicable only on eligible products. The standard return window is 3 days from delivery (unless stated otherwise on the product page). Return eligibility and conditions may vary by product.

If pickup service is unavailable at your location, you may need to self-ship the product. Return or exchange charges may apply depending on the case.

⚠️ Conditions for Return

To be eligible for a return:

• Items must be unused, unwashed, and in original condition
• Original packaging, tags, and invoice must be intact
• Items without original tags will not be accepted
• Customized or made-to-order products are non-returnable
• Requests raised after the return window will not be accepted

💰 Refund Policy

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund. If approved, refunds will be processed within 5–7 business days. Refunds will be issued to the original payment method used during purchase.

In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit. Shipping charges (if any) are non-refundable, unless the return is due to a damaged or incorrect product.

🚚 Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery. Share clear images/videos for faster resolution. We will arrange a replacement or full refund at no extra cost.

📝 Policy Updates

Baithkee reserves the right to modify this policy at any time without prior notice.